Udi number: (b)(4).The device was not returned for evaluation.A photo was provided by the customer showing a female luer connector.No defect was observed on the connector shown in the photo.The device history record (dhr) review of the reported lot did not show any anomaly during the manufacturing and packaging processes of the device that could be related to the reported condition.Also, no anomaly was reported to the female luer connector used.The complaint could not be confirmed.It is unknown if the catheter used was an integra catheter.As per ifu information, ¿the limitorr volume limiting external csf drainage system is compatible with all integra external csf drainage lumbar or ventricular catheters.A catheter tubing adapter and luer connector are provided with the drainage system.¿ ifu also states that ¿integra makes no claim for or representation as to the performance characteristics of this product if it is used in conjunction with components of other manufacturers.¿ these luer connectors are barbed to avoid catheter slipping and ligatures may be used to provide additional hold.Catheters¿ ifu advises to take care not to cut or tear the tubing when placing the ligatures.Probable root cause fore this event could be that the catheter was inadvertently pulled causing the disconnection; nonetheless, as previously mentioned, ligatures may be used to further secure the catheter to the luer connector.Between 05nov2019 and 30jun2020, approximately 2,200 mdrs submitted electronically by integra lifesciences via trackwise, integra's complaint handling system, were not received by cdrh due to a computer system issue.Within this time period, an error with integra's middleware, which facilitates communications between trackwise and the fda system, caused the complaint records to close and indicate we had received an acknowledgement 3 from the fda when we had not.Integra interpreted the acknowledgement as a successful submission; however, subsequent investigation revealed the acknowledgement 3 received was from our middleware and not from the fda (these acknowledgements have been retained as part of the documentation of the mdr).The malfunction was related to the relocation of the trackwise application to a new data center during the transition of integra's corporate headquarters from plainsboro, nj to princeton, nj.Previously, integra had been successfully receiving acknowledgements 1, 2, and 3 from the fda, and our records reflect these acknowledgements, including the date and time stamps.Capa pr 229048 and nc 20-011 have been opened by integra to further investigate the nonconformance and develop a corrective action plan.The middleware error has been corrected, and integra has filed mdrs since the correction and verified that the appropriate acknowledgements have been received from the fda.Integra is resubmitting all impacted mdr reports for the time period 05nov2019 through 30jun2020.Integra lifesciences contacted (b)(4), director of regulatory programs, office of product evaluation and quality and (b)(4), assistant director, mdr team, office of product evaluation and quality on july 8-9, 2020 to report these issues regarding mdr reports.
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