It was reported that the arctic sun device was getting low flow alarms and the clinical staff was not able to get flow to the pads.
A functional test showed that the circulation pump would not generate pressure at -7.
0 in bypass and requested for 2000 hour service package.
Per additional information received via ttm on 25jun2020, the nurse stated device showed full reservoir, they attached pads and attempted to start therapy, but no flow received.
Device sounds like it is running, but no flow to pads.
Flow rate was 0.
0 l/m.
Device screen said filling device.
They disconnected and reconnected pads with no change so they swapped out devices and continued therapy on new device.
Ms&s verified fluid delivery line connection was secure and that they were not attempting to fill the device with the pads on.
Ms&s told nurse to send device to biomed.
As per the follow up information, the biomed stated that the device was fixed (did not state how device was fixed).
Device was back in service.
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