The customer reported via phone call that they experienced high and low blood glucose.
The customer¿s blood glucose level was 226 mg/dl and 40 mg/dl which was treated with manual injection for high blood glucose and food for low blood glucose.
Customer was experienced symptoms like shaking, sweating, anxiety, mental confusion, inability to follow simple commands, weakness and fatigue.
Customer was performed self and displacement test and it was pass.
The customer also stated that they did allege insulin pump was under delivering.
Customer had been using insulin pump system within 48 hours of reported high blood glucose event.
Customer was neither in emergency room nor admitted into hospital.
Customer stated that auto mode feature was not active.
The insulin pump and reservoir will not be returned for analysis.
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