Product analysis: analysis was able to confirm the customer comment of the rate control not working.Analysis noted that the encoder assembly was out of electrical specification, atrial output connector was broken, hanger was bent and cracked, keypad window was scratched, one control knob was contaminated, lower case was broken, main label was damaged, main seal was damaged and missing section by battery drawer, all six plugs were damaged, need battery shortening bar, both display wires were pinched (not compromised), both wires in lower case were pinched (not compromised) and wires were incorrectly routed over the battery compartment.Analysis noted that the epg had evidence of a non-manufacturer service person disassembling and reassembling the epg.The main seal was damaged, missing section by battery drawer, six plugs were damaged with tool marks, both display wires were pinched and both battery wires in lower case were pinched.All found defective parts were replaced and all other identified issues were resolved.The device passed all final functional tests.If information is provided in the future, a supplemental report will be issued.
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