Analysis and results: there are no previous complaints of this code-batch.We manufactured and distributed in the market (b)(4) of this code-batch.There are no units in stock in b.Braun surgical's warehouse.We have received one pouch without the second pack.According to the information received, the customer found this unit inside the box without the secondary package.The likely root-cause of the defect is an operator mistake during conditioning process.This non-conforming unit was probably placed inside the box due to an operational error and the operator did not notice that.Taking into account that no other customer complaints have been concerning this issue for this code-batch, we consider that this is an isolated and accidental unit, but whole batch is correct.Final conclusion: taking into account that the sample received does not fulfil b.Braun surgical specifications, we conclude that the complaint is confirmed by evidence of the failure in the sample received.Actions on product distributed of this reference/batch: based on the conclusion derived from investigation, it is not required to make actions in distributed product.You will receive a credit note for one box of product as compensation.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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