H6: the real intelligence cori, pn: rob10024, sn: (b)(6) intended for use in treatment was not returned to the designated complaint unit for evaluation, and the cori log files and/or case files were not provided.Therefore visual and functional inspections and log/case file assessments could not be performed.However, a picture of the ¿bone model generation error¿ warning message was submitted and confirmed the complaint.The software version was not recorded, but dhr review shows that all cori software versions released to the field have been validated.A complaint history did not find similar reports.The most likely cause of the tibia bone model generation error is a known software bug associated with the bone mesh generation.Refer to the real inteligence cori for knee arthroplasty user manual for data point collection, including tibia free collection.If a collection error occurs, a message displays, reporting the specific error to the user, and providing instruction for solution.Most indications require clearing the message from the screen, by pressing ok, and performing the steps again to re-collect.As part of corrective actions, this issue has been corrected and released in cori-v1.4.3 software.
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