The customer alleged the eli 380 connection failed and the device would not download the patient worklist.
A connection failed message indicates that the device is unable to transmit or receive ekg¿s, this includes downloading of a worklist.
The eli 380 offers a stat function which allows the user to obtain an ekg in an emergent situation.
It was not reported that the stat ekg option was utilized during the rapid response at the bedside.
It is common that during a rapid response, multiple healthcare professionals (physicians, nurses, respiratory therapists) respond to provide immediate intervention.
Utilizing the stat ekg function and having a physician at the bedside would allow for the opportunity to recognize an abnormal ekg reading immediately.
This would prevent a delay in diagnosis/treatment.
Based on the information provided that the stat ekg function was not reportedly utilized, hillrom is conservatively reporting this death due to a user error.
No further information is available on the investigation of the ecg device.
Hillrom has requested the device to be returned by the customer.
The investigation is ongoing.
If any additional relevant information is identified following return of the device and completion of the device evaluation, the additional relevant information will be submitted in a supplemental report.
Based on this information, no further action is required at this time.
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