Additional information provided in h.6.And h.10.The customer did not retain the product lot information for this deice, therefore the device history records traceable to the reported procedure pack could not be reviewed.The customer reported that many bubbles entered the eye.The customer reported that the bubbles appeared to come from the infusion tubing.No sample has been returned for evaluation; therefore, the condition of the product could not be verified.The root cause of the customer's complaint could not be established as a sample has not been received and the condition of the product could not be verified.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.The root cause for this complaint is not known, therefore, specific action with regards to this complaint cannot be taken.The manufacturer internal reference number is: (b)(4).
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