Weight, ethnicity & race: information not provided.This product has no shelf life, therefore no expiration date.This product is exempt from udi.Initial reporter's occupation is unknown.Product lot # was not confirmed, therefore manufacture date is unknown.The device has not been received for evaluation.3m was unable to determine root cause.Complaint history was reviewed for the past 24 months for the reported failure for product's global sales code of eab.A review of the complaint history found no trends.
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A (b)(6) male customer purchased the referenced knee support on (b)(6) 2020.The customer first wore the support on (b)(6) 2020 for approximately 4-5 hours.The outside temperature was reportedly warm during wear.The customer alleged that he felt irritation on his knee during wear.He described the irritation as "like a heat rash".He alleged his skin was red, bumpy and itchy after the support was removed.The customer wore the support again on (b)(6) 2020, while performing yard work.The support was worn under jeans, for approximately 5-7 hours.He alleged that his skin was red, bumpy and itchy after the support was removed.The customer's leg allegedly swelled in areas, 4.5" below the knee and 4.5" above the back of the knee.Blisters reportedly developed on the customer's back leg and began to fill with fluid.No pre-existing conditions, known allergies or skin sensitivities were specified.The customer washed the skin area and applied caladryl and calamine lotion to help relieve the itching.He then wrapped his leg before going to bed.The customer visited a doctor on (b)(6) 2020.He reported that his knee was beet red bumpy, blistery, swollen and itchy at the time of doctor's visit.The customer's right ankle reportedly was also swollen.The doctor reportedly advised the customer that he had experienced an allergic reaction to "something".The doctor reportedly advised the customer that the ankle swelling may have been caused by other inflammation in his leg.The doctor prescribed prednisone for the swelling and lasix furosemide for water retention.The customer was also instructed to purchased otc hydrocortisone cream.On (b)(6) 2020, the customer reported that the skin area had improved following the prescribed treatment.The skin area reportedly still itched.The customer reported that he would continue with the prescribed treatment until complete.
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