The customer reported via phone call that they experienced low blood glucose.
Blood glucose reading was 43 mg/dl and 193 mg/dl.
Customer stated insulin pump alleging possible over delivery because retainer ring damaged.
Customer experienced symptom such as shaking, sweating, weakness, fatigue.
Customer treated with food and chocolate.
Customer was using insulin pump system within 48 hours of reported low blood glucose event.
Customer was neither in emergency room nor admitted into hospital.
Customer stated reservoir retainer ring had crack and able to lock in place.
The insulin pump will be and reservoir will not be returned for analysis.
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Device passed the self test, rewind test, prime/seating test, basic occlusion test, occlusion test, force sensor test, displacement test and delivery accuracy test at 0.
08690 inches.
No discolored retainer noted.
Device received with cracked retainer.
(b)(4).
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