False positive calls for the single viral target rendered seven patient wells inconclusive instead of true negative, requiring re-test of the samples.For sample (b)(6), the optical mixing issue caused both orf1ab and s gene amplification curves across the threshold, which resulted in a false positive call at the sample level.This sample was sent to another lab to be tested with taqpath eua workflow and was confirmed to be negative.During investigation we determined that the plate mixing issues caused the call in a single well (1 patient) to change from true inconclusive to positive, constituting a false positive.Thermo fisher scientific's investigation of the patient results, run results, and additional data from the customer concluded that the false amplification was due to user error.Specifically, the user did not properly vortex and/or centrifuge the qpcr plate according to ifu instructions and provided training materials.
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Customer reported runs with a single viral target (orf1ab) called as positive in the interpretive software when there was no real amplification.Instruments: kingfisher flex and quantstudio 5 0.2ml block s/n (b)(4).All pipetting were manually done.Thermo fisher scientific's investigation of the patient results, run results, and additional data from the customer concluded that the false amplification of orf1ab was due to user error.Specifically, the user did not properly vortex and/or centrifuge the qpcr plate according to ifu instructions and provided training materials.No false results were reported to patients or their healthcare providers, nor was any clinically-significant delay in diagnosis reported.The customer reported no patient deaths or serious injuries to thermo fisher scientific.Customer has been re-trained by their field applications scientist and is no longer experiencing these issues.
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