G4: 02oct2020 b4: (b)(6) 2020 a philips field service engineer (fse) was dispatched to the customer site.The reported issue was confirmed and traced to a faulty video graphics array printed circuit board assembly (vga pcba).The fse replaced the vga pcba to resolve the reported issue.The device passed performance verification testing.Following the repair, the device was returned to the customer to be placed back into service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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