H.6.Investigation: customer returned (1) loose 3/10cc syringe with part of the shelf carton from lot # 9308363.Customer states that the needle part of the assembly stays stuck in the orange cover cap.The returned syringe was examined and was returned without the hub-needle/shield assembly.A review of the device history record was completed for batch# 9308363.All inspections and challenges were performed per the applicable operations qc specifications except as noted below.There were zero (0) notifications noted that pertained to the complaint.Process summary: automatic syringe assembly machine, which feeds 0.3ml, syringe components (barrel, stopper, plunger, needle assembly & cap) and assembles these components.This machine consists of a barrel cleaning dial, lubrication dial, plunger/stopper assembly dial, syringe assembly dial, and various inspections and transfer dials.Dhr, l2l dispatches, and logbook entries were looked at, nothing pertaining to this defect was found.Root cause for this defect cannot be determined.Capa#1630423 was initiated.H3 other text : see h.10.
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