The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and inhouse testing of a retained kit of the complaint lot number.Return testing was not completed as returns were not available.A review of tracking and trending did not identify any trends for the complaint issue.Device history record review did not identify any issues with the likely cause lot(s) and complaint issue.A review of labeling concluded that the issue is sufficiently addressed.In house testing of panels which mimic patient samples was completed using retained samples of the complaint lot 12200ui00.All specifications were met indicating that the lot is performing acceptably.Specimens run on the architect tsh assay must be processed according to the specimen test tube manufacturers¿ instructions.Insufficient processing, including deviations from recommended clotting times, centrifugation times, centrifugation speed and sample preparation techniques, may cause inaccurate results.Based on the investigation, no systemic issue or deficiency of the architect tsh lot number 12200ui00 was identified.
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