A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A custom-pak is an assemblage of single-use medical devices and accessories provided to the customer in a sterile manner.An evaluation is conducted to ensure each pak and item in the pak meets customer, process, and regulatory requirements.Several sizes are available to accommodate the best fit for the custom-pak.Once the custom-pak is assembled and sealed, they are all sterilized as a complete unit.The sterilization validation has taken into account the worst case of the pouches to ensure all custom-paks meet all sterilization cycle parameters for acceptability prior to release.A sample was not returned; therefore, the root cause for the customer reported event cannot be determined.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.The root cause for this complaint is not known, therefore, specific action with regards to this complaint cannot be taken.Custom pak and the components inside of the paks are single-use items provided to the customer in a sterile manner.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
|