(b)(4).
Investigation summary: the device was received and evaluated at the service center.
There was no allegation of malfunction against the device from the customer, however, defects were found with the device during service evaluation.
It was found that the covers were damaged and one tension rocker arm was sticking.
The insertion lever was defective and the unit was not calibrated correctly.
The defective insertion lever along with the irreparable cover was replaced and the device was cleaned, newly calibrated, tested and found to be working according to specifications.
User mishandling is one possible root cause of the damage to the covers and would have possibly caused the damage to the other defective components.
The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.
The device was last serviced on (b)(6) 2017 and passed all functional testing before being returned to the customer.
At this point in time, no corrective action is required, and no further action is warranted.
Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported from (b)(6) that during service and repair, it was determined that the 4580 fms duo+ pump/shaver combo -ns device had a defective insertion lever.
This event did not occur during surgery.
There was no patient involvement.
There were no reports of injuries, medical intervention or prolonged hospitalization.
All available information has been disclosed.
If additional information should become available, a supplemental medwatch will be submitted accordingly.
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