(b)(4).Investigation summary: the device was received at the service center and evaluated.There was no allegation of malfunction against the device from the customer, however, defects were found with the device during service evaluation.This complaint can be confirmed.It was found during evaluation that the locking mechanism was stiff/stuck.The left and right pressure arm assemblies were replaced to resolve the issue.Preventive maintenance was also performed.After repair, the device was found to be working according to the specifications.The defective left and right pressure arm assemblies are the root causes of the observed locking issue.A manufacturing record evaluation was performed for the finished device serial number (b)(4), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the sales rep that that pump device had an unspecified malfunction and needing repair.During in-house engineering evacuation, it was determined that the left and right pressure arm assembly were locking-up and that the locking mechanism was stiff/stuck.This event did not occur during surgery.There was no patient involvement.There were no reports of injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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