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Model Number 7210499 |
Device Problem
Device Markings/Labelling Problem (2911)
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Patient Problem
No Patient Involvement (2645)
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Event Date 07/27/2020 |
Event Type
malfunction
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Event Description
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It was reported that the label of the box had a problem.No case involved.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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Manufacturer Narrative
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The reported device, intended for use in treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.A visual inspection found the label in question is fraudulent.This label was not printed from any s+n global labeling controlled systems.A labeling expert certified multiple inconsistencies.The customer provided image and video display the fraudulent label.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.A complaint history review concluded this was an isolated event.A review of the packaging specification found the carton label is product specific to the bill of materials.The complaint was confirmed and the root cause was associated with a falsified device.No containment or corrective actions are recommended at this time.
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Search Alerts/Recalls
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