The complaint sample was returned to viant for evaluation.Examination of the returned device does not confirm the reported inability to lock the device.Functional examination finds the instrument will lock and remain locked as intended.Other observations: the ratcheting mechanism has been damaged from repeated, heavy use and misuse.There are impaction marks on the blue knob, trigger button, and handle.The ratchet weld is broken and the ratcheting key is heavily worn on all sides including all of the teeth but despite these observations, the device still functioned as intended.It should be noted, the sides of this device and ratcheting mechanism are not intended for impaction and is considered misuse.The device is heavily tarnished, presumably from repeated sterilization.There are multiple scratches, dings, and nicks on all sides of the device.The threaded end has lead thread damage consistent with the device being impacted without a mating device being fully threaded.This remains unknown however.The proximal drive-chain universal joint appears to have been assembled incorrectly.There is damage on the inside of the instrument from unintended articulation with the universal joint.There are deformities identified on the 2 large pins that lock the chain into the body of the instrument.The small pins were inserted into the correct face of the block, however the block face was incorrectly oriented on this complaint sample.It is known this device was released to distribution prior to the corrective action to address this issue.The device history records (dhr) were reviewed and it did not identify any related manufacturing deviations or anomalies that would have contributed to the reported event.This device had experienced approximately 4.44 years of use.It is unknown as to how many surgical procedures (cycles) this complaint sample had gone through throughout its life in the field.In conclusion, the investigation finds the device functions as intended.The device will lock and remain locked as intended.The device shows signs of wear from repeated, heavy use as well as misuse and it appears the proximal joint was assembled incorrectly but no malfunction was observed due to this.No further investigation with regard to this complaint is required.Viant will continue to monitor for trends.Complaint information provided by distributor, (b)(4).
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