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Model Number V60 |
Device Problem
Display or Visual Feedback Problem (1184)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 11sep2020.
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Event Description
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It was reported to philips that the device's screen was dim.The device was not in use at the time of the event.There was no report of patient or user harm.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The customer requested the part information for a replacement ui assembly.
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Manufacturer Narrative
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G4: 29sep2020.B4: 29sep2020.This issue was noted during service with the biomed.The device was evaluated by the customer (biomed) with assistance from a philips remote service engineer (rse).The customer requested the part information for a replacement ui assembly.The customer ordered and replaced the ui assembly and upgraded the software for the display to resolve the issue.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4:09feb2021; b4:11feb2021.The user interface assembly (assy, user interface, english).Visual inspection revealed no anomalies.A failure investigation (fi) technician installed returned ui assembly into a fi ventilator to duplicate the reported issue.During the unit testing the ui assembly was installed in the fi test ventilator to check for alarms and errors, and turn off unit using touch screen.The returned ui assembly was tested and in examination of the lcd panel, it was found that the wires connecting the backlight inverter to the display were discolored due to high temperature.The customer complaint was verified.The dim display was caused by failure of the lcd panel.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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