On (b)(6) 2016, the reporter contacted animas alleging a blood glucose over 500 mg/dl.No additional information was provided related to the event.The reporter contacted animas to follow up on the event and indicated that the pump was working appropriately associated with the event and declined any troubleshooting of the event.This report is made based on the allegation that the patient experienced hyperglycemia and use error was unable to be ruled out as a possible cause or contributor to the event.
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