G4:02dec2020; b4:03dec2020.The authorized service personnel(asp) did not go on-site to repair the device.The authorized service personnel(asp) was able to supply information to the customer.The customer repaired the device themselves.The hospital did not disclose the resolution information due to confidentiality measures.No other information was provided.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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