Product complaint #: (b)(4).Investigation summary: the device was received and evaluated at the service center.The reported complaint that the scope was cracked, was confirmed.The following defects were found with the device upon evaluation by the manufacturer: outer tube damaged, distal tip damaged, shaver damage to distal tip, distal tip has deposits, image error, on camera, image cloudy/blurred.The device was diagnosed and repaired using spare parts.It was tested and found to be working according to specifications.User mishandling of the device, probably due to a fall, is the most probable root cause of the physical damages to the device.The distal tip has been damaged due to contact with the shaver during a surgical procedure as identified during evaluation.Also the deposits on the distal tip can be attributed to lack of cleaning and maintenance of the device by the customer.There are no indications from this complaint investigation that the failures are manufacturing-related, therefore a manufacturing record evaluation is not required.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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It was reported by affiliate via email that during procedure the hd epscp, 4.0, 30, 167, mitek was cracked.No surgical delay or patient consequence reported.The device is available to be returned for evaluation.Additional information provided by the affiliate reported the failure was noted during pre-operative activities.It was reported the case was completed with another readily available device and surgical intervention is not required.
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