Due diligence for additional information was executed.Event date is not known.Supplemental report(s) will be filed as any information becomes available.The device has been returned and a device evaluation completed for it.The device history review confirmed that there were no abnormalities, special adoption, or variations in manufacturing.Device was shipped under normal conditions.Upon inspection, it was observed that the bending section body of the device was detached.In addition, there was a cut on the insulation of the bending section and a crack on the glue.There was leaking observed and the user¿s complaint was confirmed.Other incidental observations were minor scratches on light guide tube and the distal end plastic cover, as well as continuous white paint peeling on the insertion tube.Root cause for the issue is under investigation especially with respect to the adhesive strength of the device.The instructions for use caution: ¿do not squeeze the bending section forcefully.The covering of the bending section may stretch or break and cause water leaks." this mdr is being submitted retrospectively as part of a remediation effort related to recent system and process changes.A capa has been opened to manage the actions related to remediation of this issue and any required mdr reporting.
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