H3, h6: it was reported that during procedure 3 of 5 locking screws did not lock in the distal part of the plate.The procedure was completed successful using the original device.Delay was less than 30 minutes, no impact to the patient known for the delay.The affected complaint device, used in treatment, was not returned for evaluation.Therefore a product analysis could not be performed.As device information was not made available, device history record and complaint history review cannot be completed.There is no information that would suggest the device failed to meet specifications.A relationship, if any, between the device and the reported incident could not be corroborated.Based on this investigation, the need for corrective action is not indicated.Some potential causes could include but are not limited to surgical technique, screw head, plate tabs or instruments used.No further investigation is warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.Should the device or additional information be received, the complaint will be reopened.
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