G4: 03nov2020 b4: (b)(6) 2020 the remote service technician recommended ordering and replacing v60 touchscreen to the customer.The customer advised the remote service technician to close the case, multiple good faith efforts were made to obtain information regarding device evaluation, repair, and operational status with no response if additional information is later obtained, a supplemental report will be submitted.No parts were returned for failure investigation; therefore, the root cause at the component level could not be determined.1.Thursday, (b)(6), 2020 12:09 pm emailed (b)(6); 2.Thursday, (b)(6), 2020 9:22 pm emailed (b)(6)@ (b)(6); 3.Tuesday, (b)(6), 2020 12:57 pm emailed (b)(6); 4.Thursday, (b)(6), 2020 called (b)(6) left a voice message submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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