H10: the device was not expected to be returned for evaluation.The customer did not allege a malfunction against the mx40.The device was not evaluated by a philips engineer.A conclusive log review could not be performed by philips as the logs provided did not provide data for the date of event and the customer was not able to provide product identifying or bed label information.The customer wished to perform their own investigation and was provided instructions on pulling logs for their review.The device remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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