The company service representative examined the system and was able to confirm and replicate the reported event.The company service representative reloaded the software to address the reported event.The system was then tested and met all product specifications.The system manufacturing device history record (dhr) was reviewed.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to a software issue.The manufacturer internal reference number is: (b)(4).
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