On (b)(6) 2020, the lay-user/patient contacted lifescan (lfs) (b)(4), alleging that his onetouch verio2 meter read inaccurately erratic.The complaint was classified based on the customer care agent (cca) documentation.The patient reported that the alleged meter inaccuracy began at an unspecified time on (b)(6) 2020.The patient claimed obtaining blood glucose readings of "291 and 288 mg/dl" with the subject meter, performed more than 20 minutes apart.The patient stated that he usually manages his diabetes with 14 units of humalog insulin.The patient claimed he took an increased dose of 24 units of insulin on (b)(6) 2020 in response to the alleged inaccurate results.The patient reported developing symptoms of "sweating, shaking and can't sleep" at an unspecified time on (b)(6) 2020, but denied receiving medical treatment.During troubleshooting, the cca confirmed that the unit of measure was set correctly on the subject meter and that the same approved sample site was used for testing.The cca noted that the patient did not have control solution available to perform a quality control test.Replacement products were sent to the patient.This complaint is being reported because the patient reportedly developed signs/symptoms suggestive of a serious injury adverse event after taking an increased dose of insulin based on alleged inaccurate results obtained with the subject meter.
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