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Model Number V60 |
Device Problem
Defective Device (2588)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 29sep2020.
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Event Description
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It was reported the system is not operational and the customer requested a quote for an lcd screen.The event was reported to have occurred during clinical use, but there was no patient or user harm reported.
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Manufacturer Narrative
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G4:17dec2020.B4:21dec2020.This is not reportable to the fda or eu as there is no complaint or malfunction.This was a part order only.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4:06jan2020.B4: 07jan2021.Additional information was received to clarify the complaint.The customer reported a visual comfort issue.The backlighting of the screen wasn't working.At maximum power (5/5) the screen was dark, and the customer could still see but the brightness was not at its best.After that, the customer asked for a quote for a new screen.The remote service engineer provided the customer with the quote for replacement parts for the lcd screen as well as cables to make the new screen compatible, a user interface board, and an lcd tray.No patient was impacted and no parts will be returned for evaluation.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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