It was reported that, the serial number of the "camera head" did not match with the label.No case reported; therefore, there was no patient involvement.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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The reported device, intended for use in treatment, was received for evaluation.There was no relationship found between the returned device and the reported incident.A visual inspection was performed and no deficiencies were observed.No packaging or labeling accompanied the device to the the complaints investigator.A functional test revealed that button click points vary from switch activation points.The complaint was not verified and the root cause could not be determined since the reported malfunction could not be duplicated during the product evaluation process.
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