Additional information provided in d.10, h.3, h.6 and h.10 a review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria only the unused yellow stopcock in the tray was visually inspected and no obvious defects were found.A calibrated console representing the current software version was used to test the sample.No leakage was found from the sample.The yellow stopcock is an accessary medical device that does not generate air function.Without returning the entire pack, the customer report could not be confirmed.Unknown.As the customer did not return all components associated with this complaint sample, a full evaluation could not be performed.As described, it is important to remind the customer to return all products associated with the event for a full evaluation.No action will be taken for this occurrence, as the root cause is unknown.No obvious defects were found on the returned stopcock.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.Consumables manufacturing has been made aware of this complaint (b)(4).
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