Product complaint # (b)(4).
If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
Investigation summary: the device was received and evaluated at the service center.
The reported complaint that the left arm of the device was malfunctioning, was confirmed.
It was found that the seal was missing and that the left follower arm is stuck.
Also the tips of the arm were found to be worn.
The irreparable pressure mechanism was replaced, the defective material exchanged, and the device was cleaned, newly calibrated, tested and found to be fully functional.
The worn tips are a result of prolonged usage of the device over time.
The missing seal can be attributed to user mishandling of the pump.
However, given the information provided, we cannot determine a definitive root cause for the stuck follower arm.
A manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformances were identified.
At this point in time, no corrective action is required, and no further action is warranted.
Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
Udi: (b)(4).
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