Product complaint # (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received at the service center and evaluated.It was reported that the handle gets warm.Per service reports, this complaint can be confirmed.It was found during evaluation that the motor shaft was stuck.Also, there was short circuit in the motor cable.The motor and motor cable were replaced to resolve the issues.The device was modified, tested and found to be fully functional.The defective motor and short circuit in the motor cable might have caused the reported problem, however, a definite root cause cannot be determined with the available information.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 07/06/2017 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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