Investigation: x-review dhr.X-inspect returned samples.*analysis and findings complaint (b)(4).Distribution history: this complaint unit was manufactured at csi on 8/19/2020 under wo #'s 280418 & 280396 and shipped on 8/26/2020.Manufacturing record review: dhr's 280418 & 280396 were reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: no additional service history records found for this unit.Historical complaint review: a review of the 2-year complaint history showed a couple similar reported complaint conditions.Product receipt: the complaint unit was returned on rma 311412.Visual evaluation: visual examination of the complaint unit revealed no physical damage.Functional evaluation: complaint unit was functionally evaluated and found to function properly.Root cause : the product tested to specification as the device was found to meet all visual and functional test specifications.Root cause not applicable as the complaint condition was not confirmed.However, the complaint description may indicate the unit was not connected to a desiccated line.A unit's power requirements is such that if connected to a line that supports other equipment, in use at the same time, it can reset as if powered off due to power cycle interruptions.*correction and/or corrective action the customer received a whole new system and an in-service was requested for this customer as well.Although the complaint was not confirmed the unit was fitted with a new main board as a precaution and converted into a demo unit.The board that was removed was set aside for additional evaluation by csi ee's.No further corrective action is necessary, as the complaint condition was not confirmed.No further training required at this time.*preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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