Product complaint #: (b)(4).
Investigation summary: the complaint device was received at the service center and evaluated.
It was reported that the device was defective.
Per service report, this complaint can be confirmed.
It was found during evaluation that the motor was corroded.
Further, the resistance values of keyboard and cable were out of tolerance limits.
The motor, cable and keyboard were replaced to resolve the issues.
After repair, the device was found to be working according to the specifications.
Fluid ingress into the device and contact with the motor is responsible for the corroded motor.
Improper maintenance can be the most probable root cause of the drifting resistance values of the keyboard and cable.
The corroded motor, and defective cable and keyboard would have caused the device not to function as intended by the customer.
The potential cause for this issue is not related to manufacturing, therefore a manufacturing record evaluation is not required.
At this point in time, no corrective action is required, and no further action is warranted.
However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
Initial reporter phone number: (b)(6).
Udi: (b)(4).
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