A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The customer reported that foreign material was found in the irrigation sleeve.The used returned sample was sent to the particulate lab and the results identified the foreign materials as polyester, rayon, and bovine albumin.A review of the components within the product demonstrated none of these materials would have originated from the product.The root cause of the customer's complaint could not be determined conclusively when or how this matter entered the sleeve but it was noted the sample was turbid, in returned condition.After the investigation of this complaint, it has been determined that no action will be taken at this time.After investigation of this complaint and analysis of complaints of this nature confirm no unfavorable trend for this event.All lots are verified that all required inspections have been performed and all acceptance criteria are met prior to release.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.The manufacturer internal reference number is: (b)(4).
|