G4: 19oct2020 b4: (b)(6) 2020 b5 updated: it was reported to philips that the battery was not charging and alarming when powered on.The device was not in clinical use at the time of the event.There was no report of patient or user harm.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The customer reported blower stalled, auxiliary alarm supply failed, 35 v supply failed, backup alarm failed and alarm led failed errors in the significant event log, the rse advised the caller to swap out the pm pcba or mc pcba to help diagnose the problem h10: multiple good faith efforts were made to obtain information regarding device evaluation, repair, and operational status with no response from the reporter and therefore cannot be determined.If additional information is later obtained, a supplemental report will be submitted.1.Tuesday, (b)(6) , 2020 11:12 am emailed (b)(6) ; 2.Thursday, (b)(6) , 2020 8:42 am emailed (b)(6) ; 3.Monday, (b)(6) , 2020 11:42 am emailed (b)(6) submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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