The customer reported the touchscreen is non responsive.The customer indicated the unit passes touchscreen calibration but the touch is off by 1 inch on the left side per the touchscreen diagnostics page.The remote manufacturer's service technician provided parts identification (id) for the touchscreen and discussed installation.The device did not have patient involvement at the time the issue was discovered, therefore, there was no patient or user harm reported.
|
G4:22apr2021.B4:26apr2021.The device was evaluated by the on site biomed and the issue was confirmed.The diagnostic codes/error codes are not available.A new touchscreen was received and installed resolving the reported failure.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|