The device with the lens was returned.The plunger lock and lens stop have been removed.The plunger was oriented correctly.Viscoelastic was observed in the device.The plunger has advanced to the middle of the lens loading area.The plunger has overrode the lens.The lens was located in the lens loading area.The trailing haptic is folded onto the optic along the left side of the plunger.The leading haptic is ahead of the optic.No damage was observed to the device.All product and batch history records are quality reviewed prior to product release.Viscoelastic was not provided.It is unknown if the qualified product was used.The root cause could not be determined for the reported issue.The used device was evaluated.A plunger override was observed in the lens loading area.It is unknown if a qualified viscoelastic was used.Material properties of non-qualified ovds may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.The manufacturer internal reference number is: (b)(4).
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