Additional information provided in d.10., h.3., h.6., and h.10.One opened probe was received.The sample was visually inspected and found to be non-conforming with the probe needle bent and orange/brown foreign material on the port face.The sample was then functionally tested for actuation, aspiration, and cut.The sample was found to be conforming for actuation and aspiration and was non-conforming for cut.No noise was observed during testing.The sample was then disassembled and the components inspected.Nominal wear was observed on the inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.The inner cutter was observed to be bent.Gouge marks were observed at the cutting edge and several other locations along the inner cutter.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The complaint evaluation did not confirm the reported noise.The evaluation did confirm that the probe had a cut failure.The cause of the cut failure is the observed gouges to the cutting edge of inner cutter of the probe.A damaged cutting edge can decrease the quality of the cut performed by the probe.How and when the cutting edge of the inner cutter of the probe became damaged cannot be determined form this evaluation.The exact root cause of the bent needle and inner cutter cannot be determined from this evaluation.The most likely root cause is handling at any point after the probe was shipped from the manufacturing site.The reported noise was not confirmed and an exact root cause for the cut failure and bent needle and bent inner cutter was not determined from this evaluation, therefore, no specific action with regard to this complaint was taken.Probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.The manufacturer internal reference number is: (b)(4).
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