MAUDE Adverse Event Report: PHILIPS MEDICAL SYSTEMS ST8OI STRESS TEST SYSTEM; PHILIPS ST8OI STRESS TEST SYSTEM

Model Number 860343

Device Problem Patient Data Problem (3197)

Patient Problem No Clinical Signs, Symptoms or Conditions (4582)

Event Type  malfunction  

Manufacturer Narrative

A follow-up report will be submitted once the investigation is complete.

Event Description

Customer reported the patient information saved to the wrong patient when they saved it after an exam.There was no patient harm or injury reported.

Manufacturer Narrative

H10: during review of this pr for the opened rce/ca, it was discovered this issue occurred for the customer with 6 different patients on the same day.In light that the rce/ca has determined this issue is a severity level 2 (severity levels s2 and s1 are not serious adverse health consequences per hhe form) and no adjustments need to be made to the sra as the sra has already accounted for this risk, this record will not be split for each individual event.If this event were to recur, this will not result in a serious injury.In conjunction with the issue reported in this incident, there was no adverse event reported.This issue has now been deemed non-reportable.All events will remain on the current record.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.

Manufacturer Narrative

H10: customer contacted the customer care solutions center(ccsc) to report the issue.Ccsc requested assistance from the product support engineer(pse).Customer stated this occurred only once and has not occurred again since this incident.Research and development is currently investigating this issue.The issue could not be confirmed.A workaround was provided to the customer while the issue is investigated, root cause found, and a solution provided.Workaround: instead of clicking "ok" when adding a new patient in the patient id screen, click the "save" button to save patient to worklist, then select this patient from the worklist.It was determined that both a regulatory compliance evaluation and a clinical assessment (rce/ca) is required due to the nature and frequency of this complaint.Issue is software related, but still in progress.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.

• Brand Name: ST8OI STRESS TEST SYSTEM
• Type of Device: PHILIPS ST8OI STRESS TEST SYSTEM
• Manufacturer (Section D): PHILIPS MEDICAL SYSTEMS; 3000 minuteman road; andover MA 01810
• MDR Report Key: 10679243
• MDR Text Key: 213391922
• Report Number: 1218950-2020-06101
• Device Sequence Number: 1
• Product Code: DQK
• UDI-Device Identifier: 00884838030299
• UDI-Public: (01)00884838030299
• Combination Product (y/n): N
• PMA/PMN Number: K121638
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: health professional,user faci
• Type of Report: Initial,Followup,Followup
• Report Date: 09/29/2020

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 10/14/2020
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Health Professional
• Device Model Number: 860343
• Device Catalogue Number: 860343
• Was Device Available for Evaluation?: Yes
• Was the Report Sent to FDA?: No
• Date Manufacturer Received: 09/29/2020
• Is This a Reprocessed and Reused Single-Use Device?: No
• Patient Sequence Number: 1