Product complaint #: (b)(4).
Investigation summary: according to the information provided, it was reported that a blind device received in decontamination site on 08/20/2020 with no complaint information attached and could not be associated with an existing complaint.
The complaint device was received and inspected.
Visual observations revealed that the device was worn.
Also, it had marks of corrosion.
Besides, the button was broken and without its cap.
To test its functionality, the device was connected to a vapr vue generator and was set to maximum power for ablation and coagulate test and it did not work for any modes.
The possible route cause for the findings could be related to fair wear and tear due to age; as well as rough use.
As a potential cause cannot be associated to manufacturing, therefore a manufacturing record evaluation is not required.
At this point in time, no corrective action is required, and no further action is warranted.
However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
Udi: (b)(4).
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