It was reported that, during tibial collection on a cori ukr procedure, the mesh was not generating (despite full visibility of all trackers/flat markers, point probe, etc.).The foot was removed from the pedal to manually press collect on the tablet, which immediately started working.They re-attempted collection with foot pedal, and it continued to work after this was performed.There was a delay of less than 30 minutes, and no other complications were reported.
|
H10: internal complaint reference: (b)(4).H3, h6: the device used for treatment was not returned to the designated complaint unit for evaluation therefore a visual or functional inspection could not be performed and the reported problem could not be visually or functional confirmed.A screenshot review was completed.The reported event was confirmed.A screenshot review revealed the tibia bone mesh was not present during free point collection.The most likely cause of this event is a known software bug that affects bone mesh generation.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.As a part of corrective action, an update to the software has been released to resolve this issue.
|