G4:20jan2021.B4:20jan2021.The philips field service engineer (fse) was dispatched to the customer site who confirmed that the touchscreen was not functioning and would not pass the calibration check.The fse replaced the touchscreen and completed the calibration.The device returned to full functionality and was returned to service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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