Failure description - product not provided.Investigation - no product at hand nor pictures.Batch history review - due to the fact that neither an article number nor a lot number was provided, a review of the device history records must remain incomplete.Explanation and rationale, conclusion - without the product, an exact cause cannot be determined at this moment.Due to the constant monitoring of the compliance with our quality standards, as matters stand, a production or material defect can most likely be excluded.Corrective action - no capa available.
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