The reported event could not be confirmed since the alleged failure could not be reproduced.However, the target device was found to be damaged and must not be used in further surgeries.The device inspection revealed the following: the received target device was found to be damaged around the entry point in the head region.The manner of damage indicates toward a forceful attempt to dismount the nail holding screw and the nail from the target device.This damage happened after the nail got stuck and hence didn¿t contribute to the current event.However, no sign of obvious damage was found at the distal most end if the target device, from where the nail gets attached.A pre-surgical functional test was performed with the returned nail holding screw, target device and a sample nail.The nail holding screw could be assembled with the target device and could be locked with the sample nail without any difficulty.Thus, the reported failure could not be reproduced.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.No indications of manufacturing or design related problems were found during the investigation.A review of the labeling did not indicate any abnormalities.Since the alleged failure could not be reproduced, the failure could not be confirmed and the real root cause could not be determined, but since a product deficiency was not identified, the issue is deemed to be user related.Upon reviewing similar cases in the past, the most likely reason for such jamming of nail with the target device is due to a misaligned assembly of the nail with the nail holding screw, which leads to overlapping of the threads and a subsequent jamming.If any further information is provided, the complaint report will be updated.
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