It was reported that, whilst the label and actual part references to 71195170, the actual product is 71195169 instead of 71195170.As this was noticed upon inspection, no case was involved.
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H3, h6: the device, intended for use in treatment, was not returned for evaluation ,but per the attached pictures, the reported event could be confirmed.This issue was previously identified and evaluated through our internal quality hold process.At this time, we have reason to suspect that the product failed to meet product specifications at the time of manufacture.A complaint history review found related failures; this failure mode will be monitored for future complaints and assessed for any necessary corrective actions.A review of the manufacturing or product specifications for batch did not reveal abnormalities that could have contributed to the reported issue.The potential probable cause for this event is a manufacturing process error.Based on this investigation, the need for corrective action is indicated.Without the return of the actual product involved or product information, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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