The reported device, used in treatment, was not returned to the designated complaint unit for independent evaluation, thus visual inspection and functional testing could not be performed.There was a relationship found between the returned device and the reported incident.A review of the india service center findings confirmed a power up failure of the light source due to a lamp power supply failure.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.A review of the operations service manual found the following warnings and precautions: in order to prevent unacceptable risk due to loss of function, the user shall verify the correct configuration and operation of the equipment before use refer to the troubleshooting section in this document.In the event that the unit overheats and shuts down but the cooling fans are still running, do not turn off or unplug the unit.Continued running of the fans is necessary to prevent further damage to the unit.Troubleshooting tips and warning messages are also listed.A review of risk management files found that the reported failure was documented appropriately.A review of the complaint revealed there were no patient injuries reported and no apparent patient impact based on the details provided.Therefore, no further medical assessment is warranted.The complaint was confirmed and the root cause was associated with component failure.
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