H3, h6: the ndi polaris camera, intended for use in treatment, was returned for evaluation.There was a relationship between the device and the reported event.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review concluded this was a repeat issue.Visual inspection of the device revealed no discrepancies that may have contributed to the reported problem.A functional evaluation was performed, and the camera event log was evaluated.The event log revealed that camera detected a bump and will not register the tool to test.The camera was unable to be tested as it was unable to connect to the calibration module.The complaint was confirmed.A factor that may have contributed to the reported complaint include: 1) the illuminator leds on the camera can go bad over time with use and cause floating "dead zones" in the camera view - this problem is physical in nature in the camera only and it needs to be serviced.No containment or corrective actions are recommended at this time.
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